Meet Kyla
Virtual Assistant
Owner of Annex Admin
Who is Kyla?
Kyla is a dedicated professional with a passion for helping small businesses succeed. Since moving to Collingwood in 2012 with her husband, Garion, she has built a career supporting entrepreneurs across industries like hospitality, retail, and supplements. With a unique perspective from her experience in both frontline roles and management, Kyla specializes in streamlining administrative tasks and improving day-to-day operations for her clients.
Outside of work, Kyla loves spending time with her family and diving into a good book. Her varied experience and genuine passion for assisting others make her a go-to person in the local business scene. Whether it's managing paperwork or offering practical advice, Kyla's always ready to lend a hand and make a difference.
Goals
To grow Annex Admin into a trusted operational support company with specialized administrative and client care services that help small businesses scale sustainably without losing the personal touch that makes them successful.
Accomplishments
Successfully managed communication and coordination with government boards and organizations
Led and completed a large-scale local marketing campaign reaching over 25,000 residents
Helped multiple businesses transition to more effective software, systems, and workflows to improve productivity and profitability
Supported growing businesses through operational scaling, CRM organization, client communication, and virtual reception services
Developed streamlined administrative systems that reduced overwhelm and improved client response times
Interests
Personal:
Family, reading, Dungeons & Dragons, video games, Marvel, Harry Potter and fandom culture, K/C dramas, Halloween, and go-karting
Business:
Business operations, productivity systems, client experience, CRM organization, scheduling management, workflow improvement, technical writing, and business process optimization
Networks
BNI
WOW Collective
The Foundry Collective — 300+ local business members and growing
Local small business and trades communities throughout Ontario
Skills
Virtual reception & call handling
Email and inbox management
CRM organization and maintenance
Client communication & follow-up
Scheduling & calendar management
Administrative systems & workflow setup
Customer service
Productivity support
Office management
Invoicing & administrative coordination
Process documentation & SOP creation
Time blocking & operational organization
Software onboarding & basic tech training
Virtual assistant support for trades and service businesses
Ideal Referral
A Business owner who says they are too busy doing client serving work to manage the admin of their business and answering inbound calls/emails
We are looking for small to medium businesses who are looking for a solution to help them grow to the next level.
Typically been in business for 2-3years
Have 5-15 employees who are revenue generating
Owner is still working in the business alongside any technicians
Sectors We Serve
- Trades who operate off their mobile devices
- Business professionals who work from home and require business supports
- Health and Wellness professionals who want to grow their practice
Schedule a Meeting with Kyla